:root{--ground:#f5f3f0;--surface:#ffffff;--surface-2:#faf8f6;--line:#e4dfd9;--line-2:#efeae4;--ink:#101a24;--ink-2:#465563;--ink-3:#78848f;--accent:#F6831E;--accent-ink:#8a4405;--accent-wash:#fdf1e4;--navy:#172736;--crit:#b42318;--crit-wash:#fef3f2;--prog:#1570ef;--prog-wash:#eff6ff;--done:#067647;--done-wash:#edfbf3;--wait:#5b6570;--wait-wash:#f2f3f4;--shadow:0 1px 2px rgba(16,26,36,.06),0 8px 24px -12px rgba(16,26,36,.18);--r:10px}@media (prefers-color-scheme:dark){:root:not([data-theme=light]){--ground:#0d1319;--surface:#141c24;--surface-2:#111920;--line:#26313b;--line-2:#1e2831;--ink:#e8eaec;--ink-2:#9aa6b1;--ink-3:#6d7a86;--accent:#fb9540;--accent-ink:#fbbf87;--accent-wash:#2a1c0f;--navy:#0b1219;--crit:#fb7267;--crit-wash:#2c1512;--prog:#6aa8ff;--prog-wash:#111f33;--done:#4ecb8b;--done-wash:#0e2419;--wait:#8e9aa5;--wait-wash:#1a222a;--shadow:0 1px 2px rgba(0,0,0,.4),0 10px 28px -14px rgba(0,0,0,.7)}}:root[data-theme=dark]{--ground:#0d1319;--surface:#141c24;--surface-2:#111920;--line:#26313b;--line-2:#1e2831;--ink:#e8eaec;--ink-2:#9aa6b1;--ink-3:#6d7a86;--accent:#fb9540;--accent-ink:#fbbf87;--accent-wash:#2a1c0f;--navy:#0b1219;--crit:#fb7267;--crit-wash:#2c1512;--prog:#6aa8ff;--prog-wash:#111f33;--done:#4ecb8b;--done-wash:#0e2419;--wait:#8e9aa5;--wait-wash:#1a222a;--shadow:0 1px 2px rgba(0,0,0,.4),0 10px 28px -14px rgba(0,0,0,.7)}*{box-sizing:border-box}body{margin:0;background:var(--ground);color:var(--ink);font:400 14px/1.55 IBM Plex Sans,-apple-system,Segoe UI,sans-serif;-webkit-font-smoothing:antialiased}h1,h2,h3{font-family:Archivo,-apple-system,Segoe UI,sans-serif;margin:0;text-wrap:balance;letter-spacing:-.012em}button,input,select,textarea{font:inherit;color:inherit}:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:4px}.mono{font-family:IBM Plex Mono,ui-monospace,monospace;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.eyebrow{font:600 10px/1.3 IBM Plex Sans,sans-serif;letter-spacing:.1em;text-transform:uppercase;color:var(--ink-3)}.app{display:grid;grid-template-columns:216px minmax(0,1fr);min-height:100vh}.rail{background:var(--navy);color:#cfd8e0;display:flex;flex-direction:column;gap:2px;padding:16px 12px}.brand{display:flex;align-items:center;gap:9px;padding:4px 8px 18px}.mark{width:24px;height:24px;border-radius:6px;background:var(--accent);display:grid;place-items:center;font:700 12px/1 Archivo,sans-serif;color:#20130a;flex:none}.brand b{font:600 14px/1.2 Archivo,sans-serif;color:#fff;letter-spacing:-.01em}.brand span{display:block;font:400 10px/1.3 IBM Plex Mono,monospace;color:#7f8f9e}.navbtn{display:flex;align-items:center;justify-content:space-between;gap:8px;width:100%;background:none;border:0;padding:8px 10px;border-radius:7px;cursor:pointer;text-align:left;font-weight:500}.navbtn:hover{background:rgba(255,255,255,.07)}.navbtn[aria-current=true]{background:var(--accent);font-weight:600}.navbtn .n{font:500 11px/1 IBM Plex Mono,monospace;opacity:.75}.railfoot{margin-top:auto;padding:10px;border-top:1px solid rgba(255,255,255,.1);font:400 11px/1.5 IBM Plex Sans,sans-serif;color:#7f8f9e}.main{min-width:0;flex-direction:column}.main,.top{display:flex}.top{align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;padding:20px 24px 0}.top h1{font-size:22px;font-weight:700}.top p{margin:3px 0 0;font-size:13px;max-width:62ch}.themebtn,.top p{color:var(--ink-2)}.themebtn{background:var(--surface);border:1px solid var(--line);border-radius:7px;padding:6px 11px;cursor:pointer;font-size:12px;font-weight:500}.themebtn:hover{border-color:var(--ink-3)}.triage{display:flex;gap:0;padding:16px 24px 0;flex-wrap:wrap}.tri{flex:1 1 128px;min-width:118px;padding:2px 16px;border-left:3px solid var(--l,var(--line))}.tri:first-child{padding-left:14px}.tri .v{font:600 26px/1.1 Archivo,sans-serif;font-feature-settings:"tnum";font-variant-numeric:tabular-nums;letter-spacing:-.02em}.tri .k{font-size:12px;color:var(--ink-2);margin-top:1px}.alert{margin:18px 24px 0;display:flex;gap:11px;align-items:flex-start;padding:12px 14px;background:var(--crit-wash);border:1px solid color-mix(in srgb,var(--crit) 26%,transparent);border-radius:var(--r)}.alert svg{flex:none;margin-top:1px}.alert b{color:var(--crit);font-weight:600}.alert p{margin:2px 0 0;font-size:13px;color:var(--ink-2)}.alert button{margin-top:7px;background:var(--crit);color:#fff;border:0;border-radius:6px;padding:5px 11px;font-size:12px;font-weight:600;cursor:pointer}.work{display:grid;grid-template-columns:minmax(320px,400px) minmax(0,1fr);grid-gap:1px;gap:1px;background:var(--line);margin:18px 24px 24px;border:1px solid var(--line);border-radius:12px;overflow:hidden;box-shadow:var(--shadow);min-height:560px}.pane{background:var(--surface);min-width:0;display:flex;flex-direction:column}.panehead{display:flex;align-items:center;gap:8px;padding:11px 14px;border-bottom:1px solid var(--line-2);background:var(--surface-2);flex-wrap:wrap}.panehead .eyebrow{margin-right:auto}.filter{background:var(--surface);border:1px solid var(--line);border-radius:6px;padding:4px 8px;font-size:12px;cursor:pointer}.list{overflow-y:auto;max-height:620px;display:flex;flex-direction:column}.row{display:grid;grid-template-columns:3px 1fr;grid-gap:0;gap:0;background:none;border:0;border-bottom:1px solid var(--line-2);text-align:left;cursor:pointer;padding:0;width:100%}.row:hover .rowbody{background:var(--surface-2)}.row[aria-selected=true] .rowbody{background:var(--accent-wash)}.row .stripe{background:var(--s,transparent)}.rowbody{padding:11px 14px;min-width:0}.rowtop{display:flex;align-items:center;gap:8px;margin-bottom:3px}.rowtop .id{font-size:11px;color:var(--ink-3);font-weight:500}.rowtitle{font-size:13.5px;font-weight:500;line-height:1.4;margin:0;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.rowmeta{display:flex;gap:9px;margin-top:5px;font-size:11.5px;color:var(--ink-3);flex-wrap:wrap}.pill,.rowmeta{align-items:center}.pill{display:inline-flex;gap:4px;padding:2px 7px;border-radius:20px;font:600 10.5px/1.5 IBM Plex Sans,sans-serif;letter-spacing:.02em;white-space:nowrap}.pill.crit{background:var(--crit-wash);color:var(--crit)}.pill.prog{background:var(--prog-wash);color:var(--prog)}.pill.done{background:var(--done-wash);color:var(--done)}.pill.wait{background:var(--wait-wash);color:var(--wait)}.pill.acc{background:var(--accent-wash);color:var(--accent-ink)}.dot{width:5px;height:5px;border-radius:50%;background:currentColor;flex:none}.detail{overflow-y:auto;max-height:620px}.dhead{padding:18px 20px 14px;border-bottom:1px solid var(--line-2)}.dhead h2{font-size:17px;font-weight:600;line-height:1.35}.dsub{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:9px}.facts{display:grid;grid-template-columns:repeat(auto-fit,minmax(132px,1fr));grid-gap:1px;gap:1px;background:var(--line-2);border-top:1px solid var(--line-2);border-bottom:1px solid var(--line-2)}.fact{background:var(--surface);padding:10px 20px}.fact dt{font:600 10px/1.3 IBM Plex Sans,sans-serif;letter-spacing:.09em;text-transform:uppercase;color:var(--ink-3);margin:0}.fact dd{margin:3px 0 0;font-size:13px}.sec{padding:16px 20px;border-bottom:1px solid var(--line-2)}.sec h3{font-size:12px;font-weight:600;letter-spacing:.05em;text-transform:uppercase;color:var(--ink-3);margin-bottom:9px}.quote{font-size:13.5px;line-height:1.65;color:var(--ink);background:var(--surface-2);border-left:2px solid var(--accent);padding:11px 14px;border-radius:0 7px 7px 0;white-space:pre-wrap}.ctrls{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.ctrls select{background:var(--surface);border:1px solid var(--line);border-radius:7px;padding:6px 9px;font-size:12.5px;cursor:pointer}.ctrls label{font-size:11.5px;color:var(--ink-3);font-weight:500}.kbsug{border:1px solid color-mix(in srgb,var(--accent) 34%,transparent);background:var(--accent-wash);border-radius:var(--r);padding:12px 14px}.kbsug h4{margin:0;font:600 13px/1.4 Archivo,sans-serif}.kbsug .who{margin:7px 0 0;font-size:12px;color:var(--ink-2)}.kbsug .acts{display:flex;gap:7px;margin-top:10px}.btn{border:1px solid var(--line);background:var(--surface);border-radius:7px;padding:5px 11px;font-size:12px;font-weight:600;cursor:pointer}.btn.primary{background:var(--accent);border-color:var(--accent);color:#20130a}.btn:hover{border-color:var(--ink-3)}.btn.primary:hover{filter:brightness(1.05)}.thread{display:flex;flex-direction:column;gap:14px}.msg{display:grid;grid-template-columns:30px minmax(0,1fr);grid-gap:10px;gap:10px}.msg.reply{margin-left:26px;padding-left:14px;border-left:2px solid var(--line)}.av{width:30px;height:30px;border-radius:8px;display:grid;place-items:center;flex:none;font:600 11px/1 IBM Plex Sans,sans-serif}.av.reporter{background:var(--wait-wash);color:var(--ink-2)}.av.agent{background:var(--accent-wash);color:var(--accent-ink)}.av.human{background:var(--navy);color:#fff}.mtop{display:flex;align-items:baseline;gap:7px;flex-wrap:wrap}.mtop b{font-size:13px;font-weight:600}.mtop time{font-size:11px;color:var(--ink-3)}.mbody{font-size:13.5px;line-height:1.6;margin:3px 0 0;white-space:pre-wrap;overflow-wrap:anywhere}.mact{margin-top:5px}.linkbtn{background:none;border:0;padding:0;font-size:11.5px;font-weight:600;color:var(--ink-3);cursor:pointer}.linkbtn:hover{color:var(--accent-ink);text-decoration:underline}.noreply{background:var(--crit-wash);border:1px solid color-mix(in srgb,var(--crit) 24%,transparent);border-radius:var(--r);padding:11px 14px;margin-bottom:14px;font-size:13px;line-height:1.6;color:var(--ink-2)}.noreply b{display:block;color:var(--crit);font-weight:600;margin-bottom:2px}.whosees{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:9px;font-size:12.5px;color:var(--ink-2);line-height:1.5}.composer{border-top:1px solid var(--line-2);padding:14px 20px 18px;background:var(--surface-2)}.composer textarea{width:100%;min-height:66px;resize:vertical;background:var(--surface);border:1px solid var(--line);border-radius:9px;padding:10px 12px;font-size:13.5px;line-height:1.55}.composer textarea::placeholder{color:var(--ink-3)}.crow{display:flex;align-items:center;gap:9px;margin-top:9px;flex-wrap:wrap}.seg{display:inline-flex;background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:2px;gap:2px}.seg button{border:0;background:none;padding:5px 11px;border-radius:6px;font-size:12px;font-weight:600;cursor:pointer;color:var(--ink-3)}.seg button[aria-pressed=true]{background:var(--navy);color:#fff}.seg button[aria-pressed=true].int{background:var(--crit);color:#fff}.hint{font-size:11.5px;color:var(--ink-3);margin-left:auto}.grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));grid-gap:14px;gap:14px;padding:18px 24px 24px}.kbcard{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:16px 17px;display:flex;flex-direction:column;gap:9px;box-shadow:var(--shadow)}.kbcard h3{font-size:15px;font-weight:600;line-height:1.35}.kbcard .p{color:var(--ink-2)}.kbcard .p,.kbcard .res{font-size:13px;margin:0;line-height:1.6}.kbcard .res{padding-top:9px;border-top:1px dashed var(--line)}.kbfoot{display:flex;gap:7px;align-items:center;flex-wrap:wrap;margin-top:auto;padding-top:4px}.tablewrap{overflow-x:auto;margin:18px 24px 24px;border:1px solid var(--line);border-radius:12px;background:var(--surface);box-shadow:var(--shadow)}table{border-collapse:collapse;width:100%;min-width:820px}th{text-align:left;font:600 10px/1.3 IBM Plex Sans,sans-serif;letter-spacing:.09em;text-transform:uppercase;color:var(--ink-3);padding:11px 14px;border-bottom:1px solid var(--line);background:var(--surface-2);white-space:nowrap}td{padding:12px 14px;border-bottom:1px solid var(--line-2);font-size:13.5px;vertical-align:top}tbody tr:last-child td{border-bottom:0}tbody tr:hover{background:var(--surface-2)}.lead-name{font-weight:600}.lead-co{font-size:12px;color:var(--ink-3)}.stage{display:inline-flex;gap:3px;align-items:center}.stagebar{display:flex;gap:2px}.stagebar i{width:14px;height:4px;border-radius:2px;background:var(--line);display:block}.stagebar i.on{background:var(--accent)}.note{margin:0 24px 24px;padding:13px 16px;background:var(--surface);border:1px solid var(--line);border-left:3px solid var(--accent);border-radius:0 var(--r) var(--r) 0;font-size:12.5px;color:var(--ink-2);line-height:1.6}.note b{color:var(--ink)}.empty{padding:40px 24px;text-align:center;color:var(--ink-3);font-size:13px}[hidden]{display:none!important}.backbtn{display:none;align-items:center;gap:6px;background:none;border:0;padding:0 0 10px;cursor:pointer;font-size:12.5px;font-weight:600;color:var(--accent-ink)}.chev{margin-left:auto;color:var(--ink-3);flex:none}.row[aria-selected=true] .chev{color:var(--accent-ink)}@media (max-width:1080px){.app{grid-template-columns:1fr}.rail{flex-direction:row;align-items:center;gap:6px;padding:10px 14px;overflow-x:auto}.brand{padding:0 12px 0 0}.railfoot{display:none}.work{grid-template-columns:1fr;min-height:0}.work .detail-pane,.work.showing-detail .list-pane{display:none}.work.showing-detail .detail-pane{display:flex}.detail,.list{max-height:none}.backbtn{display:inline-flex}}@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}.backbtn,.filter,.navbtn,.row{text-decoration:none;color:inherit}.navbtn{color:#cfd8e0}.navbtn[aria-current=true]{color:#20130a}.filter{display:inline-block}